Frequently Asked Questions

We guarantee that our shopping cart is protected using industry standard 1024 bits security. This ensures every transaction is 100% secure and your personal data cannot be read by anyone but us. The gold padlock will appear in your browser once you hit the Checkout button.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. See our privacy page for full details.

Yes. Currently we can deliver to the Channel Islands, the Isle of Man and BFPO addresses. We hope to be able to offer a delivery service to other countries in the near future.

Yes. There are some restrictions regarding which products we can send however we will contact you if your order is affected by this. Alternatively if you contact a members of our customer services team they will be more than happy to help.

Additionally many products delivered to BFPO addresses can be made VAT-free, see our BFPO page for more details.

We will send an Email confirming when the order has been despatched to you and, if you set up an account when ordering, despatch information is also available on your order status page.

If you have received an email saying your order has been shipped then log into your account with us where you will be able to directly interrogate our warehouse tracking system.

Although standard delivery is normally within 3 working days, please allow up to 14 working days for delivery. If you have still not received your parcel after this please email us at customer.services@gadgets.co.uk.

See our delivery page for the most up-to-date information on Christmas deliveries.

Yes. We currently offer a Christmas gift wrap service.

We use a paper with a Christmas design, that is suitable for all ages male or female.

Christmas gift wrap is only £2.95 per item.

Some of our larger products, or products that come directly from our suppliers are not available for gift wrap – the items that can be gift wrapped will be displayed clearly on the checkout page.

Yes, however we need to receive your order before 3pm to give us time to wrap it.

No, gift wrapping is a service and is non refundable. This does not affect your statutory rights.

Yes. It is quicker and just as secure ordering online but we are happy to accept orders by Credit/Debit card over the phone.

No. Unfortunately we are unable to process payment by cheque. If you do not have a credit/debit card, or do not wish to pay by this method you can use a uKash voucher, details can be found here.

Yes. If you are registered you can check the status of your order by logging into your account here. If you have any difficulty with this please Email customer.services@gadgets.co.uk.

To save you money we will by default wait until all your items are in stock and then send them all together so that you only incur your one chosen delivery charge. However if you want to get your items faster and don't mind paying a bit extra then you can choose "Send items as soon as available" and we will send the items we do have in stock immediately and then send any remaining items as soon as we can. You will be charged your chosen delivery charge (typically £3.95 or £5.95) for each parcel we despatch and so we will try to despatch your items in as few a parcels as possible.

Upon receipt of your order should anything not be totally satisfactory please Email us, at customer.services@gadgets.co.uk giving your order number (GAD######) and any relevant information so that we can look into this for you.

Full details of our returns policy can be found here.

This will depend on the item and manufacturer. Please email your requirements to customer.services@gadgets.co.uk.

Yes, visit out WEEE page for further information.

No. In order to keep our prices as low as possible we are an internet-only retailer.

No. As we add new products to the site almost every other day a catalgoue would be out of date before it had even been printed. All our current and coming soon products are listed on our website, particularly on the What's New page, if you require further information regarding any of these please email us at customer.services@gadgets.co.uk.

At this time of year we appreciate that most orders will be for Christmas presents and so have extended our normal 30 day returns policy.

Any order placed from 1st November may be returned up until the 15th January, so long as the goods are returned in an unopened, resaleable condition, and we will refund the price paid for the goods.