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Frequently Asked Questions

What are your latest ordering times for Christmas delivery?

See our delivery page for the most up-to-date information on Christmas deliveries.

Can I place my order by phone?

Yes. It is quicker and just as secure ordering online but we are happy to accept orders by Credit/Debit card over the phone.

Can I pay by Cheque?

No. Unfortunately we are unable to process payment by cheque. If you do not have a credit/debit card, or do not wish to pay by this method you can use a uKash voucher, details can be found here.

Will I receive my order tomorrow?

After placing your order it should be received on the next working day if:

it is placed and passes security checks before 2pm Monday to Friday

our Express Delivery service is selected

the item(s) you have ordered are in stock

Do you deliver outside the UK?

Yes. Currently we can deliver to the Channel Islands, the Isle of Man and BFPO addresses. We hope to be able to offer a delivery service to other countries in the near future.

Can I place an order using a foreign credit card?

Yes. As long as the order is delivered to a UK address you can place your order using the Google Checkout option.

Do you deliver to BFPO Addresses?

Yes. There are some restrictions regarding which products we can send however we will contact you if your order is affected by this. Alternatively if you contact a members of our customer services team they will be more than happy to help.

Additionally many products delivered to BFPO addresses can be made VAT-free, see our BFPO page for more details.

Can I track the status of my order?

Yes. If you are registered you can check the status of your order by logging into your account here. If you have any difficulty with this please Email customer.services@gadgets.co.uk.

Has my order been despatched?

We will send an Email confirming when the order has been despatched to you and, if you set up an account when ordering, despatch information is also available on your order status page.

How can I track my parcel?

If you have received an email saying your order has been shipped then log into your account with us where you will be able to directly interrogate our warehouse tracking system.

What happens if not all the items on my order are in stock?

To save you money we will by default wait until all your items are in stock and then send them all together so that you only incur your one chosen delivery charge. However if you want to get your items faster and don't mind paying a bit extra then you can choose "Send items as soon as available" and we will send the items we do have in stock immediately and then send any remaining items as soon as we can. You will be charged your chosen delivery charge (typically £3.95 or £5.95) for each parcel we despatch and so we will try to despatch your items in as few a parcels as possible.

I have received my order but some items are damaged/faulty/missing/incorrect, what do I do?

Upon receipt of your order should anything not be totally satisfactory please Email us, at customer.services@gadgets.co.uk giving your order number (GAD######) and any relevant information so that we can look into this for you.

What if my order is not delivered?

Although standard delivery is normally within 3 working days, please allow up to 14 working days for delivery. If you have still not received your parcel after this please email us at customer.services@gadgets.co.uk.

Am I able to return an item to you, and how do I do this?

Full details of our returns policy can be found here.

Can I place a bulk order?

This will depend on the item and manufacturer. Please email your requirements to customer.services@gadgets.co.uk.

Do you have a shop?

No. In order to keep our prices as low as possible we are an internet only retailer.

Do you have a catalogue you can send me?

No. All our current and coming soon products are listed on our website, particularly on the What's New page, if you require further information regarding any of these please email us at customer.services@gadgets.co.uk.