Can I place my order by phone?
Yes.
It is quicker and just as secure ordering online but we are happy to accept orders by Credit/Debit card over the phone.
Can I pay by Cheque?
No.
Unfortunately we are unable to process payment by cheque. If you do not have a credit/debit card, or do not wish to pay by this method you can use a uKash voucher, details can be found here.
Will I receive my order tomorrow?
After placing your order it should be received on the next working day if:
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it is placed and passes security checks before 2pm Monday to Friday
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our Express Delivery service is selected
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the item(s) you have ordered are in stock
Do you deliver outside the UK?
No.
Unfortunately we are currently unable to deliver outside of the UK, although this is a service we are looking in to.
Can I place an order using a foreign credit card?
Yes.
As long as the order is delivered to a UK address you can place your order using the Google Checkout option.
Do you deliver to BFPO Addresses?
No.
We are currently unable to deliver to BFPO addresses, although this is a service we are looking into.
Can I track the status of my order?
Yes. If you are registered you can check the status of your order by logging into your account here. If you have any difficulty with this please Email customer.services@gadgets.co.uk.
Has my order been despatched?
We will send an Email confirming when the order has been despatched to you.
How can I track my parcel?
If your order has been sent using our couriers you will be given a parcel reference in the shipping confirmation email, you can use that to track your order on this page.
If your order has been despatched by Royal Mail we are unable to track this for you.
What happens if not all the items on my order are in stock?
We will despatch any items we have in stock to you when the order is placed, and any remaining items will be despatched as soon as they are received back into stock. We will only make one charge for delivery in these instances.
I have received my order but some items are damaged/faulty/missing/incorrect, what do I do?
Upon receipt of your order should anything not be totally satisfactory please Email us, at customer.services@gadgets.co.uk giving your order number (GAD######) and any relevant information so that we can look into this for you.
What if my order is not delivered?
Although standard delivery is normally within 3 working days, please allow up to 14 working days for delivery. If you have still not received your parcel after this please email us at customer.services@gadgets.co.uk.
Am I able to return an item to you, and how do I do this?
Full details of our returns policy can be found here.
Can I place a bulk order?
This will depend on the item and manufacturer. Please email your requirements to customer.services@gadgets.co.uk.
Do you have a shop?
No.
In order to keep our prices as low as possible we are an internet only retailer.
Do you have a catalogue you can send me?
No.
All our current and coming soon products are listed on our website, particularly on the What's New page, if you require further information regarding any of these please email us at customer.services@gadgets.co.uk.
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